Shipping policy

SHIPPING/DELIVERY

I won’t be home to sign for my package. What should I do?

Any orders valued at or above $500 USD will be shipped with signature requirement.

UPS My Choice™ members can sign online for eligible packages before a scheduled delivery. Or, if you prefer, you can redirect the package to another location where someone can sign on your behalf.

 

How can I edit my shipping address?

If your order is shipping to an incorrect address, please contact info@lumipowersports.com immediately.

 

When will my order ship?

Orders are processed pending availability and payment verification. Lumi Powersports aims to ship in-stock orders within one business day. Orders placed on Friday may not ship until Monday. Express orders may not ship until the following business day. During peak periods, processing times may exceed 2 business days. You will receive an e-mail with your shipment’s tracking information as soon as a label is created. Be advised that tracking numbers are sometimes generated a day or more in advance of anticipated shipments.

Custom painted items are made to order and delivery estimates are not guaranteed.

All items will be shipped via UPS Ground. LP reserves the right to alter shipping if prohibited by size or weight, in which case a motor freight carrier will be used. For International orders, we may elect to ship by DHL at our discretion.

 

What shipping methods are available?

United States

UPS® Ground Shipping (3-7 business days)

 

Canada

UPS® Ground Shipping (3-7 business days)

 

Can I combine multiple orders?

We are unable to combine orders. Combining multiple orders into one shipment can cause issues later regarding returns and/or exchanges.

 

Why does my tracking number show my order being returned to LP?

There are several causes for rerouted items; from carrier issues with delivery to the discovery of order errors. Please email info@lumipowersports.com for assistance.

 

Will I be charged Taxes and Duties?

Taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, are added to your order total and collected by your county.

LP is not able to provide a refund for any foreign transaction or import fees. Please check your local customs website for more information. This charge is determined by your local customs authority and includes: The Sales Tax applied by your country for purchases from the U.S. and Duties charged for processing by your country.

International Customs Duties are not included in the shipping fee; trade agreements vary between international countries. For this reason, applicable duties and taxes on the importation of any LP products are the full responsibility of the customer as well as any brokerage fees.